Privacy Policy

Effective Date: January 1, 2026 | Last Updated: April 11, 2026

1. Introduction

NextGenIQ ("Company," "we," "us," or "our") operates the AI Visibility Platform available at nextgeniq.io ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing and using NextGenIQ, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

Account and Registration Information

When you register for a NextGenIQ account, we collect information such as your name, email address, company name, job title, and password. We may also collect billing and payment information, including credit card details (processed securely through third-party payment processors).

Usage and Activity Data

We automatically collect information about your interactions with our Service, including the features you use, the actions you take, the monitoring queries you create, the AI engines you track, and the frequency and duration of your activities. This helps us improve our platform and provide better service.

AI Query and Brand Monitoring Data

When you set up monitoring for your brands across AI engines, we collect and store the search queries you create, the brands you monitor, competitor information you track, and the AI engine results. This data is essential to provide our core monitoring and visibility services.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior, preferences, and interaction with our Service. This includes both session-based and persistent cookies. See our Cookie Policy for detailed information.

Device and Browser Information

We collect information about the devices you use to access our Service, including device type, operating system, browser type, IP address, and unique device identifiers. This helps us optimize your experience and ensure platform compatibility.

3. How We Use Your Information

• •Provide Services: To deliver, maintain, and improve the NextGenIQ platform and all its features, including brand monitoring, AI engine tracking, and visibility reporting.
• •Account Management: To manage your account, process transactions, send transactional emails, and provide customer support.
• •Analytics and Improvements: To analyze usage patterns, optimize platform performance, develop new features, and conduct research.
• •Marketing Communications: To send marketing emails, promotional materials, and newsletters (with your consent where required).
• •Security and Compliance: To protect against fraud, enforce our terms, and comply with legal obligations.
• •Personalization: To customize your experience and provide relevant content and recommendations.

4. Data Sharing and Disclosure

We Do Not Sell Personal Data

NextGenIQ does not sell, trade, or rent your personal information to third parties for their marketing purposes. We are committed to protecting your privacy and maintaining your trust.

Service Providers and Partners

We share information with trusted third-party service providers who assist us in operating our website and conducting our business, including cloud hosting providers, payment processors, analytics services, email delivery services, and customer support platforms. These providers are contractually obligated to protect your information.

Legal Requirements and Safety

We may disclose your information when required by law, in response to legal process, or to protect the rights, safety, and property of NextGenIQ, our users, or the public. This includes situations involving fraud prevention, security threats, or compliance with governmental requests.

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

5. Your Privacy Rights and Choices

GDPR Rights (European Residents)

If you are a resident of the European Economic Area, you have the following rights:

• •Right to Access: Request a copy of your personal data that we hold.
• •Right to Rectification: Request correction of inaccurate or incomplete data.
• •Right to Erasure: Request deletion of your personal data (with limited exceptions).
• •Right to Data Portability: Receive your data in a portable format and transfer it elsewhere.
• •Right to Restrict Processing: Limit how we process your data.
• •Right to Object: Object to certain types of processing, including marketing.

CCPA Rights (California Residents)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act:

• •Right to Know: Request information about the personal data we collect, use, and share.
• •Right to Delete: Request deletion of personal data collected from you.
• •Right to Opt-Out: Opt-out of the sale or sharing of your personal data.
• •Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

Marketing Communications

You can opt-out of promotional emails at any time by clicking the "unsubscribe" link in our emails or by contacting us at privacy@nextgeniq.io.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Monitoring data and analytics information are retained according to your subscription plan and settings. You can request deletion of your account and associated data at any time.

7. Data Security

NextGenIQ implements industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, secure authentication mechanisms, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

NextGenIQ does not knowingly collect personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete such information promptly. If you believe a child has provided us with information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using NextGenIQ, you consent to the transfer of your information to countries outside your country of residence for the purposes described in this Privacy Policy. We implement appropriate safeguards for international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Third-Party Links

Our Service may contain links to third-party websites and services that are not operated by NextGenIQ. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

NextGenIQ may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our Service following the posting of revised Privacy Policy means you accept and agree to the changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

If you are a resident of the European Union, you also have the right to lodge a complaint with your local data protection authority.